Services – User Interface / Industrial Design / Mechanical Engineering
Emerson Automation Solutions had a challenge. They needed a flexible device that could be used to communicate with a myriad of field devices across all types of environments using all sorts of communication protocols. Operators needed to use it one-handed, wearing gloves, in temperature extremes ranging from the Arctic to the Tropics.
“The importance of ethnographic research on projects such as Trex can never be underestimated. It’s critical to creating innovation that succeeds in the marketplace.”
Gray D. McCord
Chief Technology Officer – M3 Design
M3 traveled the globe to interview potential stakeholders to determine their needs and test out user interfaces. We then worked with Emerson engineering and manufacturing to help create a device that was flexible, rugged, and most importantly, easy and intuitive to use: The Trex.